Thank you for shopping with cefgknp. We are committed to providing a convenient and reliable food-shopping experience for customers in the United States. Please contact us with any questions about products, orders, shipping, payment, refunds, or after-sales service.

Company Name: 文昌文城芙巫世商贸有限公司
Phone: +86 16299259315
Email: service@mail.cefgknp.com
Address: 海南省文昌市文城镇清澜文府路20号金椰园小区4栋902-04房

Customer Service Hours
Monday-Friday: 9:00 AM-6:00 PM (Live chat and email support)
Saturday-Sunday: 10:00 AM-4:00 PM (Limited email support only)

Email is the preferred way to contact us. To help us handle your request efficiently, please include your order number, the name used for the order, a clear description of the issue, and relevant photos when applicable. We will respond as soon as possible during business hours. Response times may be longer during weekends, holidays, or high-volume periods.

Order and Shipping Inquiries
Orders are generally processed within 1-2 business days after payment confirmation. Estimated delivery is 12-15 business days after shipment. Actual delivery times may vary due to carrier operations, weather, holidays, and destination area. Orders may be delivered by USPS, Uniuni, GOFO Express, or Easy.

We offer free shipping on eligible orders within the 48 contiguous United States. Free shipping does not apply to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or P.O. Boxes. Please contact us promptly if you need to change a shipping address or cancel an order. Changes may not be possible once an order has entered processing or has shipped.

Returns, Exchanges, and Refunds
If there is an issue with your item or you wish to request a return or exchange, contact us within 14 days of delivery. Please provide your order number and details about the item. Eligible refunds are processed after the return request has been reviewed and approved, and generally take up to 7 business days to reach your account. Processing times may vary by payment provider.

Payment and Order Protection
We accept VISA, Mastercard, AMERICAN EXPRESS, PayPal, and Klarna. Shipping insurance is available at 2% of the order total. If you experience a payment failure, duplicate charge, or unusual order notification, please contact us promptly with the relevant payment details so we can assist with verification.