1. When will my order be processed and shipped?
After payment is successfully confirmed, cefgknp generally processes orders within 1-2 business days. Once processed, orders are shipped through carriers such as USPS, Uniuni, GOFO Express, or Easy. Address changes or cancellation requests may not be possible once an order has entered processing or shipment, so please contact us as soon as possible.

2. How long will delivery take?
Estimated delivery is 12-15 business days after shipment. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and shipping-volume periods. Please refer to the tracking information for the most current status, and make sure that your shipping address and contact details are complete and accurate.

3. Do you offer free shipping?
We offer free shipping on eligible orders within the 48 contiguous United States. Free shipping is not available for Alaska, Hawaii, U.S. territories, APO/FPO military addresses, or P.O. Boxes. Where delivery is available outside the free-shipping area, any applicable shipping charge will be shown before checkout.

4. Can food items be returned or exchanged?
Because of food safety and hygiene requirements, food products generally cannot be returned or exchanged once opened, used, consumed, or improperly stored by the customer. If you receive an incorrect item, an item damaged in transit, a severely damaged package, or an item with a quality issue, please contact us within 14 days of delivery. Include your order number and clear photos of the item and outer packaging for review.

5. How long do refunds take?
Eligible refunds are processed after the return or issue request has been reviewed and approved. Refund processing generally takes up to 7 business days. The time for funds to appear in your account may vary based on your card issuer, PayPal, Klarna, or other payment provider. Whether original shipping charges, shipping insurance, or fees not caused by us are refundable will be determined based on the specific order.

6. What payment methods do you accept?
We accept VISA, Mastercard, AMERICAN EXPRESS, PayPal, and Klarna. You will receive an order confirmation after successful payment. If your payment fails, you see a duplicate charge, your order total appears incorrect, or you do not receive a confirmation email, please contact us with your order number or payment proof for assistance.

7. What is shipping insurance?
Shipping insurance is an optional service charged at 2% of the merchandise total. If an insured package is lost or damaged during transit under eligible circumstances, we will assist with verification and the related claim process. Please inspect your package promptly upon delivery and retain all packaging materials and photos of any damage.

8. How can I contact customer service?
You may contact cefgknp through live chat or email. Customer service hours are Monday through Friday, 9:00 AM to 6:00 PM, with live chat and email support. Saturday and Sunday hours are 10:00 AM to 4:00 PM, with limited email support only. Please include your order number and a detailed description of your issue so we can assist you efficiently.

Company Name: 文昌文城芙巫世商贸有限公司
Phone: +86 16299259315
Email: service@mail.cefgknp.com
Address: 海南省文昌市文城镇清澜文府路20号金椰园小区4栋902-04房