Welcome to cefgknp. To protect the security of your transaction and help us process orders promptly, please review this Payment Policy before placing an order. This policy applies to all purchases of food products and related items made through our website.

Accepted Payment Methods
We currently accept VISA, Mastercard, AMERICAN EXPRESS, PayPal, and Klarna. Available payment options are displayed at checkout and may vary depending on your location, payment-provider review, or order details.

Payment Authorization and Order Confirmation
By placing an order, you authorize cefgknp or our payment service providers to charge the amount shown at checkout. Your total generally includes the product price, applicable taxes, shipping charges where applicable, and any shipping insurance you voluntarily select. After successful payment, you will receive an order confirmation. Please review the product details, quantities, shipping address, and total shown in the confirmation email, and contact us promptly if you identify an error.

Order Processing and Payment Verification
Orders are generally processed within 1-2 business days after payment confirmation. To prevent fraud, unauthorized transactions, and payment errors, we may conduct additional verification for certain orders. Processing and shipment may be delayed while verification is underway. If we cannot complete verification or identify irregular order information, we may place the order on hold, cancel it, or request additional information.

Failed, Declined, or Duplicate Payments
If a payment is declined or cannot be completed, please verify your card details, billing address, available funds, and payment method before trying again. Do not submit the same order repeatedly within a short period, as this may result in duplicate authorizations or charges. If you notice a duplicate charge, an incorrect amount, or do not receive an order confirmation, contact us promptly at service@mail.cefgknp.com with your order number, payment date, payment method, and relevant screenshots. We will assist with verification. Temporary card authorizations are released according to your card issuer’s policies.

PayPal and Klarna
When using PayPal or Klarna for payment, you must also comply with the respective platform terms, eligibility requirements, and review processes. Payment plans, payment schedules, fees, and payment failures are handled by Klarna or the relevant payment service provider according to their own policies. We cannot change payment arrangements confirmed by third-party service providers, but we can assist you in canceling eligible orders or requesting a refund.

Refunds to the Original Payment Method
For approved refunds, we generally process the refund within 7 business days. Refunds are issued to the original payment method used at checkout. To protect payment security, we generally cannot send a refund to a different card, account, or payment method. The time for funds to appear may vary depending on your bank, card issuer, PayPal, or Klarna.

Shipping Insurance Fee
Shipping insurance is an optional service charged at 2% of the merchandise total. The charge will be shown separately at checkout or included in the order total. Shipping insurance may cover qualifying loss or damage that occurs while a package is in transit. Unless required by law or a product issue qualifies for a refund, shipping insurance fees are generally non-refundable.

Contact Us
For payment-related questions, contact cefgknp during customer-service hours. Live chat and email support are available Monday through Friday, 9:00 AM to 6:00 PM. Limited email support is available Saturday and Sunday, 10:00 AM to 4:00 PM.

Company Name: 文昌文城芙巫世商贸有限公司
Phone: +86 16299259315
Email: service@mail.cefgknp.com
Address: #company